Terms of Use

Bionera.gr is an online store selling products via the Internet for the Greek company "BIONERA IKE" based at 68 Chalkidikis, Athens, Greece (VAT number: 803062593 / Tax Office KEFODE ATTIKIS / GEMI number 188484801000). Before entering the online store and browsing our website, we invite you to consult the following terms and conditions, which apply specifically to the use of the bionera.gr online store, located at our address.

 Please ensure that you agree with the following terms and conditions because any transaction you make with us through the aforementioned bionera.gr website is governed by these terms, and your transaction with us implies your acceptance of these terms.

 

  1. TERMS

BIONERA reserves the right to unilaterally modify or renew these terms and conditions of transactions conducted through its online store. BIONERA undertakes the obligation to inform users of any modifications and any changes, through the website of this online store. It is clarified that the change of terms does not apply to orders you have already placed.

 

  1. INFORMATION & PRODUCTS PROVIDED

BIONERA is committed to the completeness and validity of the information listed on its website www.bionera.gr, both regarding the existence of the essential characteristics described for each product it offers, and for the accuracy of the data concerning the services provided by BIONERA's online store, subject to any technical or typographical errors that have escaped attention or occurred unintentionally or due to any website outages due to force majeure.

 

  1. LIMITATION OF LIABILITY

 BIONERA guarantees timely notification to final consumers about product unavailability. BIONERA's online store is not responsible for technical problems that may occur to users when attempting to access the website and during this access, related to the operation or compatibility of their own infrastructure with the use of the website. Furthermore, BIONERA bears no responsibility for acts or omissions of third parties and especially unauthorized interventions of third parties in products and/or services and/or information available through it.

 

  1. INTELLECTUAL PROPERTY RIGHTS

The website bionera.gr is the official website of BIONERA IKE. All content of the webpages, posted by BIONERA IKE, including images, graphics, photos, designs, texts, provided services and products constitute intellectual property of BIONERA IKE and are protected according to the relevant provisions of Greek law, European law and international conventions. The names, images, logos and distinctive marks representing BIONERA IKE and/or its online store and/or third parties contracted with them as well as their products or services, are exclusive trademarks and distinctive marks of BIONERA IKE and/or www.bionera.gr and/or the aforementioned third parties and are protected by Greek, EU and international laws on trademarks and industrial and intellectual property and unfair competition.

In any case, their appearance and display on the websites www.bionera.gr should not in any way be construed as a transfer or assignment of a license or right to use them.

 

  1. USER OBLIGATIONS

 Users of the www.bionera.gr websites accept that they will not use them and the BIONERA IKE online store for sending, publishing, e-mailing or transmitting in other ways any content that is illegal, harmful, threatening, offensive, annoying, libelous, defamatory, vulgar, obscene, slanderous, violates someone else's privacy, shows empathy, or expresses racial, ethnic or other discrimination, may cause harm to minors in any way, is not entitled to be transmitted according to legislation or contractual or managerial relationships (such as inside information, proprietary and confidential information acquired or disclosed as part of employment relationships or covered by confidentiality agreements), infringes any patent, trademark, trade secret, copyright or other proprietary rights of third parties, contains software viruses or any other codes, files or programs designed to interrupt, damage, destroy or obstruct the operation of any software or hardware, intentionally or unintentionally violates applicable Greek and EU legislation and its provisions, may harass third parties in any way and any content used for the collection or storage of personal data of users.

  

  1. SECURITY

BIONERA IKE recognizes the importance of the security of your Personal Data and your electronic transactions and takes all necessary measures, using the most modern and advanced methods, to ensure your maximum possible security. All information related to your personal data and your transactions is secure and confidential. The security of BIONERA IKE's online store is achieved with the following methods:

 

Customer Identification

 The codes used for your identification are two: the Login Code (e-mail or username) and the Personal Secret Security Code (password), which each time you enter them give you access to your personal information with absolute security.

 

You can change your Personal Secret Security Code (password) and your email address as often as you wish. You are the only one who has access to your data through the above codes and you are solely responsible for maintaining its secrecy and concealing it from third parties. In case of loss or leakage, you should notify us immediately, otherwise the BIONERA IKE online store is not responsible for the use of the secret code by an unauthorized person. For security reasons, we recommend that you change your password at regular intervals and avoid using the same and easily traceable codes (e.g. date of birth). We also suggest that you use not only letters and numbers but also symbols when creating a password.

 

Ensuring the Confidentiality of Your Personal Data Transfer

To ensure the confidentiality of data transfer, we use the SSL-256bit encryption protocol. The system has been certified by Verisign, a company specializing in transaction security.

 

Automatic Logout

If there is no activity for 20 minutes, automatic logout occurs from the member area of the BIONERA IKE online store.

 

Controlled Access (firewall)

Access to BIONERA IKE's systems (servers) is controlled by a firewall, which allows the use of specific services by customers/users, while simultaneously prohibiting access to systems and databases with confidential company data and information.

 

Encryption

The BIONERA IKE system first decrypts the information it receives using the same key (predetermined at the start of your connection to the service) and then processes it. BIONERA IKE's systems send you information following the same encryption process.

  Wherever you enter personal data on the site (password, addresses, phone numbers, credit cards, etc.) there is 256-bit SSL encryption.

 Encryption is essentially a way of encoding information until it reaches its designated recipient, who can then decode it using the appropriate key. When ordering and if the user/customer has logged in with their username and personal password to the BIONERA IKE online store, all communication between your computer and BIONERA IKE's systems is encrypted using a 256-bit key. That is, every time you send information to the system, your browser first encrypts it using a 256-bit key and then sends it to the system.

The BIONERA IKE system first decrypts the information it receives using the same key (which is predetermined at the start of your connection to the service) and then processes it. The BIONERA IKE systems send you information following the same encryption process.

 

Confidentiality of Transactions

Maintaining confidentiality is self-evident. The same basic principles that govern physical transactions also apply to e-commerce. All information transmitted by the user/member to BIONERA IKE is confidential and BIONERA IKE has taken all necessary measures to ensure that it is used only to the extent deemed necessary within the framework of the services provided. Some of the measures taken are as follows:

  •  Only authorized employees have access to your transaction information and only when necessary, e.g., to process your requests.
  • BIONERA IKE does not disclose customer and transaction details, unless it has your written authorization or this is required by a court order or decision of another public authority.
  •  In cases where BIONERA IKE uses third parties to support its systems, it ensures confidentiality.
  •  Without prejudice to the provisions of the chapter on personal data, you can request any information held about you and its correction in case you can substantiate the existence of an error.

 For your own safety, you should also treat all information provided through the service as confidential and secret and not disclose it to third parties.

 

 PRODUCT PURCHASE

 "bionera.ge" makes every effort to provide high quality services. Nevertheless, errors in prices and secondary product characteristics cannot be excluded, and it cannot be ensured that there will be no website outages or "human" errors during the update/listing of a product's price. For the safety and effectiveness of your purchases, we invite you, if you find that a product is offered at an unusually low or high price compared to its market value, before proceeding with your order, to contact the Customer Service Department at info@bionera.gr or through the website's email form.

We also recommend that before making purchases from our online store, you visit the frequently asked questions section, where you will find useful information regarding the process and method of purchasing products.

Upon placing your order, you will receive an automated email detailing your order. After the order has been processed by the BIONERA IKE online shopping department, you will receive a second, confirmatory email with the products to be shipped to you, as well as the parcel tracking number, where applicable. At this point, the contract between us is concluded.

During the order process, you may receive a series of automated emails indicating the order's progress. These messages relate to the following cases:

  • Order processing: When your order has been received by a partner of our company who checks its correctness.
  • Picking status: Your order is in the process of product collection in our warehouse.
  • Invoicing: The products of the order have been collected and scheduled for shipment to your location.
  • Partially invoiced: Some of the products in your order have not been collected and remain outstanding. You will be delivered the products listed in the email.
  • Cancelled: Your order has been cancelled upon your request or due to inability to contact you for confirmation.

 

Should there be any outstanding issues with your order, a corresponding email will be sent to you. Alternatively, we will contact you at the phone numbers you provided during registration or order placement on our website.

 There is no way to disable these notifications, the sending of which is a prerequisite for the proper progress of your order. We urge you to ensure that these emails can reach you and that you retain them throughout our transaction. It is your obligation, in the event that you do not receive the relevant emails, in accordance with the general terms governing our transactions, to inform us without delay. Your products are delivered as soon as possible and in any case within thirty days from the conclusion of the contract. Exceptions apply to products that are not immediately available and are pre-ordered, as well as wholesale/bulk orders, upon consultation.

 

 

  1. RIGHT OF RETURN

 If you changed your mind/regretted it, you can return a product within 14 days from the date of receipt, provided that its packaging has not been opened and unsealed, and we will refund the price, after written (by sending an email to info@bionera.gr or orders@bionera.gr) or telephone communication (call center: 210 xxxxxxx).

If you order a batch of products, the deadline starts from the moment you receive the last product or upon delivery of the product in the case of periodic supplies.

Upon exercising the right of withdrawal, you are obliged to return the product fully sealed and in the exact perfect condition you received it, and to provide us with clear and indisputable evidence that you have safely sent it within 14 calendar days from the exercise of the right of withdrawal. 

Specifically, the returned good must be unused, in perfect condition, exactly as it was before its sale, in its complete original packaging (box, nylon, foam, etc.) which must not show any damage/alteration, and with all the contents of the original packaging (instruction manuals, features, etc.).

The consumer is liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. We are not liable and will not compensate a consumer, nor will the withdrawal be effective, if the goods have been damaged due to the consumer's fault or in case of use exceeding what is necessary to establish the nature, characteristics and functioning of the goods.

In any case, the products you wish to return must be accompanied by the necessary legal documents and receipts. 

In the event that the product you return to us is unsealed, used, or shows signs of use or damage, BIONERA IKE is not obliged to accept the withdrawal or refund the original value of the product.

 

The shipping costs for returning the product are not covered by BIONERA IKE and are borne by the consumer if the product does not have any defect or in cases where the return is not due to the fault of the store. The money refunded by BIONERA IKE does not include initial shipping costs to you if they exceed the cost of a universal postal service.

 You are not entitled to withdrawal in the cases of Article 3ib of Law 2251/94 and in any other case where this is provided by law or the present in accordance with the law.

 By way of example, you are not entitled to exercise the right of withdrawal for products that have been unsealed after delivery, if the performance began with the consumer's prior express consent and their acknowledgment that they thus lose their right of withdrawal. 

For orders for which an invoice has been issued, the option of return due to withdrawal is not available.

Every purchase made with an invoice constitutes a contract between two parties, the object of which is the acquisition of products intended for professional and not personal use. Given that the seller has sent the correct product, which does not have any manufacturing defects, the contract does not give the buyer the right of withdrawal. The above is derived from article 1a, par. 1 of Law 2251/1994 on consumer protection.

If the product is damaged or does not correspond to the description's characteristics, the consumer has the option of returning the item.

Within the framework of the withdrawal process, the refund to the consumer is made exclusively electronically. Specifically, the consumer can request the refund to be completed to the credit/debit card used for the transaction or to a bank account that they will indicate to us. The aforementioned procedure also applies to orders paid via Cash on Delivery and purchases made in the physical store.

  

  1. ORDER CANCELLATION

 Without limiting the provisions on Withdrawal in Article 9, order cancellation can be made in the following cases:

  • Before the order is completed, during the electronic ordering process, you can go "back" and remove product quantities from your cart by clicking the "remove" button. 
  • If the electronic order has been completed but the product has not yet been shipped, you can send an email to info@bionera.gr and one of our associates will take care of canceling your order.
  •  After receiving the product, send an email to info@bionera.gr, explaining the reason why you wish to cancel the order. One of our associates will serve you immediately and inform you of all your options.

  

 PAYMENT METHODS

 a) Payment by Credit Card:

 Payment by Credit Card: The BIONERA IKE online store accepts all Visa, Mastercard, American Express and DINERS credit cards. Your transactions in our online store are protected by state-of-the-art online security systems (SSL-256 bit and digital certification from Verisign, Inc.) which guarantee a secure transaction environment in most of the 500 largest companies in the world. For purchases with your credit card, follow the instructions in our online store. You will be asked to fill in the order form and the number and expiration date, as well as the 3-digit number (CVV) written on the back of your credit card. In case you choose to pay by credit card, you must be present when receiving your order, having your credit card and your ID with you. In this case (i.e. payment by credit card), collection of the order by a third party who displays the credit card and wishes to pay with it for you is not allowed. In the event that the order is placed in the name and on behalf of a company, the credit card you use must be a corporate one. That is, it must have been issued in the name of the respective company. When receiving the order, the holder of the corporate credit card must also be present, with the card and their ID.

  

 b) Payment upon receipt of the order at your place (cash on delivery):

 Pay our company's associate upon delivery of your order to your place. The cash on delivery payment method is valid for all of Greece, except Cyprus.

 According to the applicable tax provisions, documents worth more than €1,500 (including VAT) to individuals (Retail Receipt) and documents worth more than €500 (before VAT) to professionals/businesses (Sales Invoice) must be paid ONLY by the following methods:

  • Deposit/remittance to a bank account

  • Charge to a credit or debit card

 

c) Payment via bank transfer

 Prepay your order into one of the following bank accounts of our collaborating banks and send us a copy of the bank payment order to payments@bionera.gr, stating your order number for easy and quick identification. Upon receipt of the copy of the bank payment order, we will proceed with your order.

d) Payment via Apple / Google Pay

e) Buy now / Pay later via Klarna

  

  1. ORDER / PRODUCT DELIVERY / SHIPPING COSTS

 Order completion:

 As soon as you place your order, the following message will appear (example): "YOUR ORDER HAS BEEN COMPLETED. THANK YOU. Your order number is xxxxx. Please check your e-mail. We have sent you a confirmation e-mail with your order details."

 

Delivery dates and times:

Delivery days are Monday to Friday from 9:00 am to 6:00 pm for all of Greece. In cases of holidays, increased workload or other factors that may affect the smooth operation of courier services, these hours may change.

 

Product receipt:

Place your order by 3:00 PM Monday to Friday and BIONERA will deliver it to the collaborating courier service within the next 24 hours. This applies to orders to be shipped throughout Greece, with the exception of Cyprus.

  

Shipping Costs / Free delivery:

For orders over €50, shipping costs are free for all of Greece.

 For orders less than the above mentioned prices, the cost is as follows:


ACS COURIER: Cost €3.5 for Mainland and Island destinations

ACS COURIER: Cost €6.00 for all remote destinations (A destination is characterized as remote by ACS depending on its distance from an ACS service point. You will be informed of the extra charge when entering your postal code during checkout and before completing the order.)
 

For orders over 15 kg, the cash on delivery service is not supported.

For more detailed information on shipping costs, please follow the link below: https://www.bionera.gr/shipping-information

 

  1. ORDER DELAY

 Your order may be delayed for the following reasons:

bionera.gr exclusively sells products that are immediately available in its warehouses. 

All orders placed in our eshop are executed immediately, except in the following cases:

During periods of extreme weather conditions or strikes, as well as in any case of force majeure, which may affect the transport and delivery of your order.

 In the event that telephone and/or email communication with you is impossible (if a problem arises with your order, either related to the product or its payment) because, for example, your registered details are not correctly updated. In any case, the delay does not exceed thirty days from the conclusion of the contract.

 

 

INFORMATIONAL E-MAILS (NEWSLETTERS)

  1.  BIONERA sends informational emails at regular intervals.
  2.  BIONERA is not responsible if newsletters do not reach their destination, although it makes every possible effort with ISPs (Internet Service Providers) for delivery.
  3.  Newsletters may end up in the spam folder, so please check regularly that they are not saved there.
  4.  Add info@bionera.gr to your safe list.
  5.  If you no longer wish to receive informational newsletters or wish to unsubscribe entirely from BIONERA's news sending system, you can inform us using the site's contact form.
  6.  BIONERA uses a provider (3rd party company) for tracking newsletter recipients. It does not provide third parties with information regarding name, surname, residential address.
  7.  Information from BIONERA is only provided if you choose it and for as long as you wish. Conversely, if you have placed an order with BIONERA using our site, we automatically send informational messages (emails) regarding the progress of your order. There is no way to deactivate these updates, the sending of which is a prerequisite for the proper progress of your order. We urge you to ensure that these emails can reach you and to keep them throughout the duration of our transaction.
  8. To subscribe to the newsletter, you must first have read and accepted our Privacy Policy.
  9. Newsletter registrations are recorded so that we can provide proof of the registration process, in accordance with established regulations. The registration receipt includes the recording of the registration time and the IP address. Any changes to the stored data are also recorded by the newsletter sending provider.
  10. Newsletters are sent with the help of a newsletter sending service provider located within the European Union, with whom we cooperate to process and analyze statistical data and indicators, in accordance with established regulations.
  11. Newsletters use "cookies" technology, which are retrieved from the server of the provider sending the newsletters as soon as they are opened. Technical information, such as the browser or operating system you use, is also recorded. This information is collected for the purpose of technically improving the content of the newsletters and market segmentation, based on how the newsletter is read and based on geographic identification (which can be determined via the IP address) or the time it was accessed. The statistical data collected also includes information about which newsletters were opened and which links the reader clicked.
  12. The collection and analysis of this data helps us better understand the habits and behavior of newsletter readers, so that we can adapt its content or send different content based on readers' interests.
  13. If you wish, you can unsubscribe from receiving newsletters at any time by simply notifying us of your wish or by clicking on the link (One-click unsubscribe) that you will find at the end of any newsletter you have received to date.
  14. It is your obligation, if you do not receive the relevant e-mails, according to the general terms governing our transactions, to inform us without delay.

 

 

  1. PRODUCT REVIEWS

 These Terms of Use concern product presentations and customer reviews, a service of www.bionera.gr. They do not concern the entire www.bionera.gr website, which has its own Terms of Use.

 By submitting your review and presentation to www.bionera.gr, you agree and warrant that:

 The content of the presentation is your own creation and is not the intellectual property of a third party.

 The presentation does not contain abusive, religious, or racist comments, insults to other members of www.bionera.gr and third-party reviews, discussions about pirated software, illegal activities, or intentional misuse of the product's warranty and terms of use.

 Your writings concern the reviewed product, do not refer to the product's pricing, and are not misleading or constitute intentional defamation of it.

 The presentation does not include email addresses, personal information of third parties, phone numbers, links from stores, malicious websites, or websites with content unrelated to the presented product.

 You do not publish multiple identical presentations (spamming).

 You agree that BIONERA IKE (including all of the company's executives, employees, and associates) is not responsible for any legal or other issue, of natural or legal persons, arising as a result of ignoring the above Terms of Use.

 For every presentation and review you submit, you grant BIONERA IKE full ownership of this material to copy, modify, delete entirely, adopt, publish, translate, use in any electronic or printed form, and sell, without you having intellectual property rights over it.

 Each presentation and review may be used as BIONERA IKE deems fit. BIONERA IKE has the inalienable right to change, modify or delete any form of material that will be published on www.bionera.gr and its subpages, if it deems that its content constitutes a violation of the above Terms of Use.

 BIONERA IKE does not guarantee that you will always be able to modify or delete the material you uploaded through www.bionera.gr. However, BIONERA IKE has the right to remove or refuse to publish a presentation and review for any reason.

 By writing a review or presentation on www.bionera.gr, you acknowledge that you are solely responsible for its content and not BIONERA IKE.

 By providing your email address along with the presentation and review of a product, you accept that BIONERA IKE has the right to use it to communicate with you about the status of the presentation or review and for other administrative purposes.

 

  1. PERSONAL DATA PROTECTION

 During your visit to www.bionera.gr, you may be asked to declare your personal data (name, surname, profession, email address, product shipping address, etc.), usually to process your orders or to provide our services. Any personal data you declare anywhere on the pages and services of the www.bionera.gr websites are kept exclusively for reasons related to your transactions with us, the improvement of the services provided, and the ensuring of the operation of the respective service, and may not be used by any third party (with the exception of where provided by law to the competent and only authorities).

 In any case, the employees of BIONERA IKE who have access to your personal data are specific, and access to your personal data by unauthorized persons is prohibited. Every reasonable measure for the security of your data has been taken. Your personal data may, in extremely rare and special cases, be disclosed to companies cooperating with BIONERA IKE, for the purpose of supporting, promoting, and executing your transactional relationship with us, but always under conditions that fully ensure that your personal data is not subject to any illegal processing.

 For any questions, suggestions, or statements related to these issues, please contact us.

 At any time, the user reserves the right to be informed about or object to the further processing of their data, in accordance with the current legislation on personal data protection.

 The processing of personal data is carried out in accordance with the provisions of the General Data Protection Regulation (GDPR 2016/679), any specific national and European legislation for certain sectors, the current Greek legislation on personal data protection, as well as for the protection of personal data and privacy in the electronic communications sector (Law 3471/2006, as it applies), and the decisions of the Hellenic Data Protection Authority (HDPA).

 

  1. Consumer's right to complain

 BIONERA always operates with the customer's best interest in mind and with the sole aim of their proper service. Nevertheless, in any case where the customer wishes to complain about any transaction, then, in accordance with Directive 2013/11/EU, which was incorporated into Greek law with Joint Ministerial Decision 70330/2015, the possibility of online resolution of consumer disputes through the Alternative Dispute Resolution (ADR) procedure is now provided for throughout the European Union. If the customer has the status of a consumer (i.e., a natural person acting outside their professional capacity) and has any problem with a purchase made from bionera.gr, they can initiate the ADR procedure through the single pan-EU platform for online dispute resolution.

 

 

GOOGLE ANALYTICS

 We use Google's 'Analytics' platform to analyze and collect information and statistical data from your purchases and your browsing on our e-shop, which allows us to improve its operation.

 Google Analytics collects information such as how often users visit a website, which pages they viewed, or what other websites they had visited before.

 Google uses this data to evaluate the use of a website, to prepare reports on its operation, and to share this statistical data with its other services.

 Also, Google may use the data collected from websites to tailor and personalize ads on its network.

 Google's ability to use and share data collected from the Analytics platform is subject to the Google Analytics Terms of Use and Privacy Policy.

 You can opt out of the collection and analysis of this data by downloading the Google Analytics opt-out browser add-on, which is available at the link above.

 

 

FACEBOOK (PIXEL)

 We use 'Pixel' technology, a Facebook tool that helps us optimize our advertising on social networks belonging to Facebook and to create targeted retargeting ads for our e-shop users.

 This technology also allows us to analyze the actions of our users after they have clicked on an ad and been redirected to our e-shop. This way, we can evaluate the performance of the respective advertisement for statistical purposes, with the aim of market analysis.

 

The data collected and analyzed is anonymous.

 We only receive anonymous information and in such a way that it is not possible to identify our user.

 This means that we do not have access to the user's individual personal data, nor can we view it in any way.

 However, Facebook stores and processes this data, having the ability to link the information to the user's profile (on Facebook) and to use it for its own promotional activities.

 If you wish to opt out of the above technology, you can do so through the official Facebook link.

 

 SKROUTZ

 Our company, in order to provide the best possible quality of services to the consumer, uses the Skroutz Analytics service.

 Through this service, anonymous usage statistics are communicated to Skroutz.gr, and the data received through this service is covered by Skroutz.gr's privacy policy, which can be found here.

 

Code of Conduct

The operation of the store is governed by the use of the current Code of Conduct