Privacy Policy

This Privacy Policy describes how bionera.gr collects, uses, and protects the personal data of its visitors/customers and is an integral part of the website's Terms of Use.

1. Data Controller – Contact

The data controller for personal data is BIONERA IKE, with registered office at 68 Chalkidiki, 11855, Athens, Tax ID 803062593, Tax Office KEFODE ATTIKIS (hereinafter "the Company").

For privacy issues or to exercise your rights, you can contact:

  • Email: info@bionera.gr

  • Phone: 

2. What data we may collect

Depending on the use of the website, the following may be collected, by way of example:

  • Identification/contact details (e.g., name, email, phone, address)

  • Order/transaction details (e.g., products, shipping method, purchase history)

  • Technical data (e.g., IP, device/browser identifiers)

  • Usage/navigation data (e.g., pages visited, interactions)

  • Marketing preferences (e.g., newsletter & SMS subscription/deactivation, cookie preferences)

3. For what purposes we use the data

The Company processes data only to the extent necessary, for example for:

  • Customer service and communication (requests, customer support)

  • Order processing (invoicing, shipments, status updates)

  • Improving services and user experience (statistics, store functionality)

  • Marketing / promotional activities (newsletter, SMS, personalized campaigns), where permitted and/or where consent has been given

  • Security & prevention of malicious activities (e.g., fraud, abuse)

4. Newsletter & SMS Marketing

From bionera.gr you can receive updates/offers via email (newsletter) and SMS, provided that:

  • you have subscribed/given relevant consent where required, and/or

  • this is permitted in the context of a previous transaction in accordance with applicable law.

You can at any time:

  • unsubscribe from the newsletter via the relevant link in each email, and/or

  • request SMS discontinuation via the relevant instruction stated in the messages or by contacting info@bionera.gr

5. Transfer to third parties – Service Providers

For the operation of the e-shop, absolutely necessary data may be communicated to partners/processors, such as:

  • e-commerce platform (Shopify) and technical support providers,

  • payment providers,

  • courier/transport companies,

  • email & SMS marketing providers,

  • analytics and advertising providers (e.g., Google Analytics, Meta Pixel), depending on the cookie choices you have made.

Data is not sold or "traded" by the Company. Transfer may also occur when required by law or competent authorities.

6. Shopify, analytics & advertising (Pixel/GA)

bionera.gr operates via Shopify, meaning that certain data necessary for the operation of the store (e.g., orders, checkout, security) are processed through the platform.

Additionally, from day one, Google Analytics and Meta Pixel tools are used for traffic/performance measurement and for marketing/remarketing purposes, depending on the cookie consent choices you make via the cookie banner/settings.

7. Links to third-party websites

The website may include links to third parties. The Company is not responsible for the content, policies, and/or availability of third-party websites. Access to these is at the user's own risk.

8. Minors

The website and its services are not intended for minors. If you are a minor, please do not use services that are not suitable or/and cannot be controlled by the Company.

9. Your rights

You can request, as appropriate, access, rectification, erasure, restriction, portability, or objection to processing, as well as withdrawal of consent (where processing is based on it). For requests, contact info@bionera.gr

10. Changes to the Policy

The Company reserves the right to modify this Policy at any time. The updated version is effective from its posting on bionera.gr. Continued use of the website after changes is considered acceptance of them.

Cookie Policy 

1. What are cookies

Cookies are small files stored on your device when you visit a website and allow for the provision of basic functions, statistical measurements, and – if you choose – advertising targeting.

2. How and why we use them

We use cookies for:

  • the proper functioning of the e-shop (e.g., cart, checkout, security),

  • improving the user experience,

  • analytics (e.g., Google Analytics),

  • marketing/remarketing (e.g., Meta Pixel), if you choose.

3. Cookie categories

Strictly necessary
Necessary for the operation of the store. Without them, basic functions (such as cart/checkout) may not be available.

Performance / Analytics
They help us understand how the website is used (in aggregated/statistical form) to improve it. They typically include services such as Google Analytics, depending on your consent.

Functionality
They remember choices/preferences to offer a smoother user experience.

Targeting / Advertising
Used for personalized campaigns and measuring advertising performance (e.g., Meta Pixel) only if you have chosen to use them.

4. Third-party cookies

In addition to cookies set by bionera.gr, third-party cookies (Shopify/Google/Meta and other technical or marketing providers) may be used, based on the consent choices you have made.

5. Consent management – How to change choices

Upon your first visit, a cookie notification/banner appears where you can select cookie categories (beyond strictly necessary ones).
You can also revoke/change your choices at any time via [Cookie Settings link / "Cookie Settings" button in the footer] or through your browser settings.

Disabling certain cookies may affect functionality and/or user experience.